FAQs

Start by searching our property listings. When you find an apartment that you’d like to apply to rent, click the “View Listing” button beside the listing. This will take you to Rentcafe.com where you can submit a Rental Application for that particular apartment/rental unit.

Via Email: Send an email to customerservice@vhproperties.ca with a description of your maintenance concern. Be sure to include your name, the property and unit number.

Online: Click here to submit a Work Order

Pet-friendly suites are available at Fernwood Estates (cats only), Arbutus Place, The Groves and Mayfield Gardens. We do require a pet deposit in addition to the security deposit which are ½ month rent each.

The application approval process involves:

• Verification of income sources, a credit check to see what monthly payments the applicant has, as well as if there is a history of items being sent to collections. Once the income is verified and the monthly payments are subtracted from the income a calculation is done to determine the likelihood of the applicant being able to afford the apartment moving forward.
• Rental references are also contacted to determine if rent was paid on time, if there were NSFs, as well as if there was any damage done to your prior residences.

We would accept a co-signer form to support the rental payments if you are a student or a young person entering the workforce with no rental history.

Rent is due on the first business day of the month. Late fees will be applied after the third business day of the month in accordance with the residential tenancy guidelines.

Vionell Holdings Partnership can accept the following forms of payment:

• Cash (at the office only during regular office hours Mon – Fri, 8:00 am – 5:00 pm)
• Interac Debit (at the office for VHP Brandon owned properties only: Argyle, Sheridan, Crocus Gardens)
• Pre-authorized Payment
• Cheque or Money Order (mailed or delivered to our office or deposited in lock boxes at our properties)

*NOTE: Do not leave cash in the lock boxes at the properties. Any advertisements requesting cash deposits outside of our main office may be fraudulent. If you are unsure about any advertisements for Vionell Holdings Properties, please contact our office at 204.726.1681 to verify if an advertisement is legitimate before paying a deposit or paying rent.

A. Vionell Holdings Partnership does not allow tenants to sublet their units. You may assign your unit to a tenant subject to normal approval procedures. There is a $50 assignment fee payable by the assignor.